Frequently Asked Questions

“I’m thinking of using your services but I have no idea where to start!” 

No matter who you are or the nature of your inquiry, the best way to start is to pick up the phone and give us a call at   1 (587) 713-4127 or email us at Reception will put you in touch with a clinician right away to answer any questions you may have.

“I’m new to Online Therapy.  What do I need to know?” 

Online Therapy is the provision of professional mental health services via the Internet. Services are typically offered through video conferencing. More clinicians and clients are exploring the use of online services as the technology improves and it’s used more and more in our daily lives. Research shows that some technological tools can enhance therapeutic treatments and supports.

Many psychologists and clients are finding that Online Therapy can offer continuity when a client is on vacation or not able to make a regular session. More and more, clients are using online therapy as a replacement for office visits.  For those who have inadequate transportation, have mobility challenges, are unable to leave the home, or who live rurally and some distance from the location Online Therapy is the best method to receive the treatment and support needed. 

Online therapy can also be very convenient as it takes less time away from the office or your workday and there is no need to worry about traffic. No need to travel miles to meet up with your psychologist. Dial a number or log in to a site, and the session can happen wherever you are comfortable.

Research Articles Assessing the effectiveness of online therapy:  

For information on our range of online therapy services, please visit our Online Therapy page or Contact Us here. 

“How much of a wait period is there before I can start receiving treatment?”

Individual programs and services have no wait list.  Clients, family and professionals can begin immediately.

Group programs and services may have a short waiting period before commencing to ensure groups have a minimum capacity. 

“Do you offer evening/weekend programming?”

Yes, we offer programming and services during evenings and on Saturdays.  When you inquire, one of our team members can tell you about the times and availability depending on the program or service you are interested in.

In the meantime, here is a partial list of our main services and programs:  

  • Assessment
  • Individual Therapy
  • Group Therapy
  • Intensive out-patient day programs
  • Online Therapy
  • Return to Work
  • Family Services
  • Professional Coaching

For a full list of our programs and services please give us a call.

“Do I need a medical referral to use your services?”

No medical or professional referral is required. Clients and their families can make a referral. For more information please email us at or call us at 1 (587) 713-4127. 

“What happens if the client has car trouble / illness / child care issues / bad weather?”

It is important to attend and continue which ever therapy program you have begun. Therapy can be hard as it brings up difficult feelings and memories, and often avoidance is common. We ask everyone considering working with us to understand these challenges and make every effort to complete treatment. Non-completion of treatment can leave many of the issues which have been discussed open and unresolved and can cause unnecessary and prolonged additional stress.

For the best opportunity for success while attending group programming it is very important to make a strong commitment and attend the clinic on the days scheduled. Factors which may prevent the client from regular attendance are assessed and considered at the outset of the program. Circumstances such as family, work, care giver responsibilities are facts of life. Our team will work with you to discuss options for treatment which allow you to receive services while maintaining your other commitments.

If there happens to be any unforeseen events (such as inclement weather) those will be addressed on an individual basis as required.

“What happens during my first visit to a psychologist?”

During your first appointment, your psychologist will usually ask what prompted you to come to see us.  If you have been referred by a sponsor (government agency), then additional focus may be placed on the reason for your referral. 

From there, the psychologist’s questions will likely include:

  • What is happening and how is it affecting you?
  • What are you hoping to receive from the therapeutic process?
  • What treatments are you familiar with or have helped you in the past (if any)?
  • Questions about your well-being and safety

The psychologist may ask how a traumatic psychological injury or other presenting problem has affected your life in terms of personal distress, interpersonal and family relationships, employment, finances, recreation, and so on.

The psychologist will discuss and review your “presenting” problem and may take a detailed personal history. The psychologist may also ask about your medical history, medication use, and use of alcohol or street drugs. By gathering all this information, the psychologist can comprehensively evaluate the problem and understand how it affects specific areas of your life and functioning. 

In some cases the use of psychological tests may be required, such as with a sponsor.  They will be used to offer additional detail in determining the precise nature and measure of the negative effect the psychological injury has had in your life.  Psychological tests are extremely well researched tools. They help the psychologist to understand more about you. The tests assess a number of skills and behaviours such as thinking / cognitions, emotions, relationships, achievement, neurological functioning, vocation, employment and other areas which may be affected by traumatic psychological injury.

Finally, the psychologist will work with you to determine how he or she can help you manage or overcome your problem and its impact on your life.  You will have developed a starting plan and begin working on it together.

What is involved in a psychological assessment?

Depending on the problem, a psychological assessment usually begins with an initial intake interview but may go beyond that to include:

  • psychological tests or questionnaires
  • available file review
  • collaboration or consultation with other care providers
  • (Others)

The psychologist will tell you how much time a particular assessment is likely to take.

Once testing is complete, the psychologist combines information gathered from interviews, tests, questionnaires, and available file information to arrive at a conceptualization or diagnosis of your particular problem.

Finally, the psychologist will review the results of the assessment with you and discuss how to use the assessment to develop a treatment plan.

How do I know if a psychologist is right for me?

It is important to find a good “fit” between you and your psychologist.  If you feel comfortable with them, you may be able to share important information more easily and work together more productively.  When you first are in touch with the psychologist, you can get an initial impression by asking a few questions such as:

  • Are you accepting new clients?
  • How much experience do you have helping people with my problem? What are your qualifications? Are you registered with the College of Psychologists?
  • What special techniques do you use?
  • What does a typical session look like?
  • What are your hours?
  • What are your fees?

If you feel that you can only form an impression by meeting a psychologist in person, ask them if you can come by for 20 minutes or so to get acquainted. Some clients prefer to interview a few psychologists this way before making a choice.  Again, it is important that you feel comfortable with your psychologist so you can follow your treatment plan and succeed.